Shipping policy
At Zounur, we aim to deliver your orders quickly, safely, and reliably across Kenya.
Order Processing
- Orders are processed within 24–48 hours after confirmation
- Orders placed on weekends or public holidays are processed the next business day
- Cash on Delivery (COD) orders may require verification before dispatch
Delivery Locations
- We offer nationwide delivery across Kenya
- Remote or hard-to-reach areas may take longer and may attract additional delivery fees
Delivery Timeframes
Estimated delivery times after dispatch:
- Nairobi: 1–2 business days
- Major towns: 2–3 business days
- Other regions: 3–5 business days
Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.
Shipping Fees
- Shipping fees are calculated at checkout based on location and order size
- Delivery fees are non-refundable once an order has been dispatched
- For some high-risk or high-value orders, a partial pre-payment may be required to confirm delivery
Cash on Delivery (COD)
- COD is available in select locations
- COD orders must be confirmed via phone or WhatsApp before dispatch
- Rejected or uncollected COD orders may result in restriction from future COD purchases
Order Tracking
- Tracking details will be shared once your order is dispatched
- Customers are encouraged to keep their phone lines open for delivery coordination
Delivery Attempts
- Couriers will attempt delivery up to two times
- If delivery fails due to unreachable customer or incorrect address, the order may be returned
- Additional delivery attempts may attract extra charges
Incorrect Address
- Customers are responsible for providing accurate delivery details
- Zounur is not responsible for delays or losses caused by incorrect or incomplete addresses
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery
- Provide clear photos/videos of the package and items
- We will assess and arrange a replacement or resolution where applicable
Failed Deliveries & Returns
- Orders returned due to customer unavailability, refusal, or incorrect details may incur return shipping fees
- Refunds for such orders will exclude delivery costs
Third-Party Couriers
- Zounur works with trusted third-party courier services
- While we strive for timely delivery, we are not liable for delays beyond our control
Contact Us
For shipping-related questions, contact us via:
📧 Email: shop@zounur.com
📱 WhatsApp: 0112733512