Terms of service

Welcome to Zounur. These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You may not use our products for any illegal or unauthorized purpose.

2. Products & Services

  • All products are subject to availability.
  • We reserve the right to limit quantities, discontinue products, or change product specifications without notice.
  • Product images are for illustration purposes only; slight variations may occur.

3. Pricing & Payments

  • All prices are listed in Kenyan Shillings (KES) unless stated otherwise.
  • Prices may change at any time without prior notice.
  • We accept payments via M-Pesa, card, bank transfer, and Cash on Delivery (COD) where applicable.
  • Orders are only processed once payment is confirmed (except COD orders).

4. Cash on Delivery (COD)

  • COD orders are subject to verification before dispatch.
  • We reserve the right to cancel COD orders that fail verification or show signs of fraud.
  • Refusal of delivery without valid reason may result in blacklisting from future COD orders.

5. Shipping & Delivery

  • Delivery timelines provided are estimates and may vary due to location, courier delays, or unforeseen circumstances.
  • Zounur is not responsible for delays caused by third-party courier services.
  • Risk of loss passes to the customer upon successful delivery.

6. Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy, available on our website.
  • By placing an order, you agree to the terms outlined in that policy.

7. Warranty & Product Use

  • Products must be used according to the provided instructions.
  • Damage caused by misuse, incorrect installation, water exposure (unless stated waterproof), or electrical faults is not covered.
  • Zounur shall not be liable for any indirect or consequential damages arising from product use.

8. Accuracy of Information

  • We strive to ensure all information on our website is accurate, but errors may occur.
  • Zounur reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.

9. Intellectual Property

  • All content on this website (logos, text, images, graphics) is the property of Zounur.
  • You may not reproduce, distribute, or use our content without written permission.

10. User Conduct

You agree not to:

  • Engage in fraudulent activity
  • Abuse, harass, or threaten our staff or other users
  • Attempt to disrupt or hack the website

Violation of these terms may result in termination of access to our services.

11. Limitation of Liability

To the maximum extent permitted by law, Zounur shall not be liable for any loss or damage arising from:

  • Use or inability to use our products
  • Delays or service interruptions
  • Third-party courier or payment provider failures

12. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Kenya.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

14. Contact Information

For questions about these Terms, contact us at:

📧 Email: support@zounur.com
📱 WhatsApp: 0112733512